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- Use your own
customfield_NAME
custom field name whereNAME
is some unique descriptive name of your additional calculated custom field. - Add a
name
setting and specify a display name for this calculated custom field that will be visible in Zendesk import custom fields selection. - Add
javascript_code
which will calculate the custom field value and add it to theticket.custom_fields
array. This JavaScript code can use theticket
object in the same way as in the custom JavaScript code.
Here is an example of a calculated custom field "Tickets overdue" which will return 1 if the ticket has a due date and either resolution date is after the due date (for solved tickets) or the due date is in the past (for unsolved tickets). Add to the advanced settings:
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