Index

Tasks can be created in different ways

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1. For the Contractor to approve the Issue, at least the following parameters of the Issue need to be know:
   1. First name and surname of the Customer's representative
   2. Customer’s name
      1. If the customer serves several companies (for example, an accounting office), it is necessary to specify to which company the specific task applies 
   3. Comprehensible description of the Issue - Summary and Description fields are filled in:
      1. Attachment - additional file and/or image can be added, to allow better understanding of the task 
      2. Share with - allows to define the level of the access to your task, because each user is added to the specific company group and in this group can be several other users 
         1. No one - task will be visible only for the user who created the task
         2. Company name - task will be visible for all company users
2. If the Customer’s representative does not have Service Desk user, it will be created automatically or manually by notifying thereof to the specified email of the Customer’s representative 
   1. When creating a new Service Desk user, a Customer or Contractor has to register it with Service Desk Issue. 
3.  In case this information is not specified, the Contractor reserves the right not to approve the Issue for performance. It will be delivered to the Customer or the Customer’s representative, who has placed the Issue for the purpose to update the necessary information.
   1. The Issue shall be deemed created, if it has the status OPEN

   2. A unique identifier is allocated to the Issue, which is used upon administration of the Issue’s updates, status, responsible persons, priorities, and other parameters, as well as for the purpose to assess working hours, records and payments (image - DESK-11951)

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