Here is the list of communication channels and services available for you for Flex.bi related issues. More precise question we receive, easier is for us to understand how to help you.
Flex.bi analytics opportunities are very detailed and deep, so is Hansaworld. Each person working for us specializes in a specific server, data cube and MDX issues.
We can connect you to the right person, but using the right channel will definitely improve the speed of receiving the right kind of help.
Thank you!
1. Free Skype Support Line, available on workindaysLine - flexbi.support
Available on workindays, usallyusually takes up to 24 hours, depending on how many requests we have.
- for small questions & answers that you could not find in our documentation
- question that does not involve knowing your server specifics.
- questions that are not urgent
- giving example of MDX function or generic MDX questions
Support line is not a live chat with a dedicated person at the other end for specific server issues or MDX. APerson who works at the support might not be qualified to answer this type of questions.
2. Support email - support@flex.bi
For urgent communication or detailed questions that require our attention or help, usually takes 24- 48 hours to answer. This option will connect you to someone who can help or schedule Training or Question & Answer session if necesarry.
Communication about server or programing programming specific issues or orders
MDX questions that does do not require your server access and you can provide context
Submiting Submitting complex MDX questions for Q&A sessions
For bug reporting. Please provide information needed that we can reapeat repeat this bug.
Chargeable options (must be booked in advance)
1. Questions and answers sessions usually require access to your server.
MDX questions server specific, if we have access to your server and report specifications before the session.
Server maintanace questions and issue solving
You can book a consultant for a couple of hours of online session to develop some things together or ask the line of questions and get answers faster. In this case, we will connect you to the person who is specialized in those type of questions or know your server.
2. Training for specific topic
A Training session will save you time and show more specific options of data sources connections, server settings, MDX, measures or functionality examples.
3. Consulting sessions on site
You can also book a consultant to have a private session locally. Then you have to cover the cost of traveling.