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- Burti Service Desk>> Choose your necessary topic
- Summary un and description of task >> Create
2. If the customer representative don't have JIRA user, then it will be created manually. You must send email about JIRA user to support@burti.lv
Ja Klienta pārstāvim nav JIRA lietotāja, tas tiks izveidots manuāli, par to paziņojot uz Klienta pārstāvja e-pastu support@burti.lv
3. If customer representative 's submit tasks through telephone or verbally. In this case Burti representative will make tasks.
To complete the task, must be known at least the following parametersinformation:
Customer representative's name and surname
Customer name
- If there is more then one company (for example, accounting company) then You need to specify to which company is this task meant
HansaWorld vai Izpildītāja produkta nosaukums
Understandable task description
→ The task is created if it has a status
and assigned to ----------- (image - People involved)Status colour Blue title Open
→ The task will be attached by get unique identifier, which is used for the task update - status, working time, responsible person for task and payments. (image - DESK-38)
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- Tasks, which are expected to complete in less then 30 minutes, can be solved without further agreement. JIRA task status is changed from
toStatus colour Blue title Open
.Status colour Yellow title In Progress 
- Tasks, which are expected to complete in more then 30 minutes, together with time estimate, must be sent for approval to customer representative. JIRA status is changed to
.Status colour Yellow title Estimated - If the customer accept estimate (status status Estimate Accepted -
), then the work in this specifid time paredzētajā laikā vai noteiktajā Izpildes termiņā. Uzdevuma izpildes gadījumā tas tiek piešķirts Klienta pārstāvim pārbaudei (statuss work on a task can be started.Status colour Yellow title Estimate Accepted - When the task is completed, then it is assigned to customer representative for checking. (status User acceptance -
)Status colour Green title User Acceptance - Akceptētos un Automātiski akceptētos UzdevumusAccepted and automatically accepted tasks, kurus nepieciešams izvietot Sistēmas Darba vidē, Klienta pārstāvis atbilstoši atzīmē (Accept the Solution) un piešķir Izpildītājam (statuss Ready to deploy -
).Status colour Green title Ready for deploy - Izpildītājs periodiski izvieto vienu vai vairākus Uzdevumu risinājumus, kurus Klients atzīmējis JIRA, Sistēmas Darba vidē ...... periodically gives one or more tasks solutions for customer's JIRA at service desk (statuss Deployed -
) un piešķir tos Klienta pārstāvim. Ja noteiktajā termiņā nav izteikti konkrēti iebildumi vai jautājumi, tad uzdevums automātiski tiek uzskatīts par akceptētu un aizvērtu and gives it to customer representative.Status colour Green title Deployed - If there is no complains or questions, then the task will be automatically accepted and closed (statuss Closed -
).Status colour Green title closed - Ja Darba vides pārbaudes laikā tiek atklātas konkrētas nepilnības, tad Klients piefiksē nepilnības ar visu nepieciešamo informāciju un atkārtoti atver uzdevumu If during the checking process are found some problems, then customer must describe them and reopen the task (statuss Reopened -
), piešķirot to Izpildītājam.Status colour Yellow title reOpened