Index

Table of Contents

JIRA tasks can be created in different ways

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Registering a new JIRA user

Every new JIRA user has to be registerer in a separate JIRA task

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In the Customer Account

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1. Customer Account >> Questions Burti Service Desk >> Choose topic "Changes in Services" >> Key Users
   1. 
2. In Summary just specify that you need a new JIRA user
3. In Description provide with new user's:
   1. e-mail address
   2. first name and last name
4. Click Create
5. Contractor shall create a new user and send all the details to new user's e-mail address

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Using Burti support mailbox

1. Send an e-mail to support@burti.lv
2. In subject write "New JIRA access"
3. In text provide with new user's:
   1. e-mail address
   2. first name and last name
4. Contractor shall change the JIRA type after it is created
5. Contractor shall create a new user and send all the details to new user's e-mail address

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By phone

1. Give us the details about the new user:
   1. e-mail address
   2. first name and last name
2. Support representative shall crate a JIRA task with all the details
3. Contractor shall create a new user and send all the detail's to new user's e-mail address

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