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1. For the Contractor to approve the Issue, at least the following parameters of the Issue need to be known:

   • First name and surname of the Customer’s representative

   • Customer’s name

   • Undertaking of the Issue in case the Customer uses HansaWorld at different undertakings

   • Title of HansaWorld or the Contractor’s product

   • Comprehensible description of the Issue

2.  If the Customer’s representative does not have JIRA user, it will be created automatically or manually by notifying thereof to the specified email of the Customer’s representative

   1. when creating a new JIRA user, a Customer or Contractor has to register it with JIRA Issue. More information here

3. In case this information is not specified, the Contractor reserves the right not to approve the Issue for performance. It will be delivered to the Customer or the Customer’s representative, who has placed the Issue for the purpose to update the necessary information.

   1. The Issue shall be deemed created, if it has the status Waiting for support or Open 

      Status
      colour Blue title Open

       and it is assigned to the Contractor’s representative (image - People involved)

   2. A unique identifier is allocated to the Issue, which is used upon administration of the Issue’s updates, status, responsible persons, priorities, and other parameters, as well as for the purpose to assess working hours, records and payments (image - DESK-38)

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