Here is the list of communication channels and services available for you for Flex.bi related for flex.bi related issues. The more precise question we receive, the easier is for us to understand how to help you.
Flexflex.bi analytics bi analytics opportunities are very detailed and deep and so is Hansaworld. Each person working for us specializes in a specific server, data cube, and MDX issues. We can connect you to the right person , but and using the right channel option will definitely improve the speed and quality of receiving the right kind of help.
Thank you!
1. Free Skype Support Line - flexbi.support Support email – support@flex.bi
Free
Available on working days for customers that have subscribed to our servicesflex.bi. Usually takes up to 24 hours depending on how many requests we have in the queue. Best suitable for:
- small Small questions & answers about the product functionality that you could not find in our documentation
- questions Questions that do not involve knowing your server or data specifics
- questions that are not urgent
- giving Giving an example of MDX function or generic MDX questions
...
- For bug reporting. Please provide the information needed to repeat this bug, the current situation, and the exact expected result
- Report building and MDX questions that do not require your server access and you can provide a clear context
Please describe the full context of your situation.2. Support email - support@flex.bi
For urgent communication or
Chargeable options, please ask for estimates.
For detailed questions that require our attention or help, usually . Usually takes 24-48 hours to answer. This option will connect you to someone who can help or schedule Training or Question & Answer session if necessary. Best suitable for:
- Communication about the server, programming, or programming your data specific issues or ordersrequirements
- Complex MDX questions or MDX questions that do not require your server access and you can provide context
- Submitting complex MDX questions for Q&A sessions
- For bug reporting. Please provide information needed to repeat this bug, the current situation and the exact expected result
...
- knowledge about your data specifics
1. Questions and answers sessions usually require access to your server
Best suitable for:
- server and data specific MDX questions if we have access to your server and report specifications before the session
- server maintanace questions and resolving of related issues
(must be booked in advance)
You can book a consultant for a couple of hours of online session sessions to develop some things together or ask multiple questions and get answers faster. In this case, we will connect you to the person who is specialized in those type types of questions or knows your server and data specifics.
2. Training on a specific topic
A training session will save you time and show more specific options of data source connections, server settings, MDX, measures, or functionality examples.
3. Consulting sessions on-site
You can also book a consultant to have a private session locally. In this case, you have to cover the cost of traveling and the hours spent on consulting.Please contact us service pricing support@flex.bi