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Subject

System doesn't send out E-invoices to Omniva. The Queue doesn't move (Sales Ledger >> Settings >> Electronic Invoices Queue).

Description of solution / instructions

There could be two reasons why this is happening:

1. There has been a server restart
2. Internet enabler is expired

1. After each server restart E-invoice service has to be activated again

• Go to System >> Settings >> Cloud Services Settings >> Operations >> Register for E-Invoicing and Select service

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• Choose Sending Invoices (Omniva) >> Activate Service

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2. Each month the system requires a new enabler to provide full system functionality but sometimes (for various reasons) it doesn't happen automatically. In such case, you have to request new enabler

• Go to System >> Settings >> Internet Enabler >> click "Get Enabler Key"

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References

Additional information

To check if E-invoicing service is up and running again go to:

• System >> Settings >> Cloud Services Settings >> E-payments >> check if Date and Time field values have changed.

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Additional keywords

e-rēķini, e-rēķinus, Igaunija, Igaunijas, Tīmekļa pakalpojumu iestatījumi, Elektronisko rēķinu rinda

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