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The Issues where the estimated time necessary for solution does not exceed minimum time-keeping Interval shall be solved without additional coordination with the Customer. The Interval is set at 30 minutes 1 hour.
The Issues where the estimated time necessary for solution exceeds the set Interval are sent to the Customer’s responsible representative along with assessment of the estimated time (hereafter, the Estimate) and proposed Performance Time for approval, using the issue tracking system JIRA (status Estimated).
The Estimate shall not be deemed a fixed assessment of the scope of work, and may change in the course of work due to objective reasons.
In case such deviation exceeds 10% of the Estimate approved by the Customer, the Contractor’s representative shall promptly inform the Customer.
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