Subject
System doesn't send out E-invoices to Omniva. The Queue doesn't move (Sales Ledger >> Settings >> Electronic Invoice Invoices Queue).
Description of solution / instructions
There could could be two reasons why this is happening:
- There have has been a server restart;
- System Internet enabler is expired.
- After each server restart need to activate eE-invoice service has to be activated again.
- Go to System >> Settings >> Cloud Services Setting Settings >> Operations >> Register for E-Invoicing and Select service
- Choose Sending Invoices (Omniva) >> Activate Service
2. Each month the system requires a new enabler to provide full system functionality but sometimes (for various reasons) it doesn't happen automatically. In such case, you have to request new enabler
- Go to System >> Settings >> Internet Enabler >> click "Get Enabler Key"
References
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Additional information
To check if E-invoicing service is up and running again go to:
- System >> Settings >> Cloud Services Settings >> E-payments >> check if Date and Time field values have changed.
Additional keywords
e-rēķini, e-rēķinus, Igaunija, Igaunijas, Tīmekļa pakalpojumu iestatījumi, Elektronisko rēķinu rinda
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