Page Comparison

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• Use your own customfield_NAME custom field name where NAME is some unique descriptive name of your additional calculated custom field.
• Add a name setting and specify a display name for this calculated custom field that will be visible in Zendesk import custom fields selection.
• Add javascript_code which will calculate the custom field value and add it to the ticket.custom_fields array. This JavaScript code can use the ticket object in the same way as in the custom JavaScript code.

Here is an example of a calculated custom field "Tickets overdue" which will return 1 if the ticket has a due date and either resolution date is after the due date (for solved tickets) or the due date is in the past (for unsolved tickets). Add to the advanced settings:

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