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The following are basic instructions, information and some tips for flex.bi Enterprise server administrators.

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• flex.bi data imports are not working.
• flex.bi service start/login page is not loading.

How?

Before restarting the flex.bi service you should stop any ongoing data imports, to avoid possible locks in the database.

To do this:

• Open Source Applications section of the flex.bi web interface.
• Click on Cancel for any application with the Importing status.

The procedure of restarting the flex.bi service depends on the method you are using to start the service.

• If you are using init.d method:
  Run the following command to restart the flex.bi service:

  Code Block
  /etc/init.d/flexbi start

  
  

• If you are using systemctl method:
  Run the following command to restart the flex.bi service:

  Code Block
  systemctl restart flexbi

  
  

Restarting the entire server

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• eazybi-queues.log
  In this log file you can find information about data imports, including each cube import status, time, imported record count and import errors.

  Note
  This log file shows if the file upload function is started (shows up after each server restart) and if any files are being uploaded.

  
  

• eazybi-web.log
  In this log file you can find information about processes in the web application of interface of the live flex.bi service, including information about errors.

  Note
  In this log file you can check for potential threats, such as scanning attacks, DDOS attacks and similar malicious attempts.

  
  

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Assigning Account Owner Role

In the flex.bi web applicationinterface:

1. Select the account ghat you want to edit.
2. In the Current account menu select Account users.
3. In the list, make sure that your role is set to Owner.

Enabling the Debug Procedure

In the flex.bi web applicationinterface:

1. Select the account ghat you want to edit.
2. In the Current account menu select Edit account.
3. In the Update account window, enter debug_import = ["<register_name>"] (using the appropriate register name) in the Plan parameters field.
4. Click on the Update button.

Monitoring Available Space on Hard-drives

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