JIRA tasks can be created in different ways:
1. Customer, who already have JIRA user, can create tasks in JIRA Customer Account https://services.burti.lv
- User login
Customer Account >> Questions >> Will take you to Burti Service Desk
- Burti Service Desk>> Choose your necessary topic
- Summary and description of task >> Create
2. If the customer representative don't have JIRA user, then it will be created manually. You must send email about JIRA user to support@burti.lv
3. If customer representative submit tasks through telephone or verbally. In this case Burti representative will make tasks.
To complete the task, must be known at least the following information:
Customer representative's name and surname
Customer name
- If there is more then one company (for example, accounting company) then You need to specify to which company is this task meant
HansaWorld vai Izpildītāja produkta nosaukums
Understandable task description
→ The task is created if it has a status OPEN and assigned to ----------- (image - People involved)
→ The task will get unique identifier, which is used for the task update - status, working time, responsible person for task and payments. (image - DESK-38)
JIRA tasks status
- Tasks, which are expected to complete in less then 30 minutes, can be solved without further agreement. JIRA task status is changed from OPEN to IN PROGRESS.
- Tasks, which are expected to complete in more then 30 minutes, together with time estimate, must be sent for approval to customer representative. JIRA status is changed to ESTIMATED.
- If the customer accept estimate (status Estimate Accepted - ESTIMATE ACCEPTED), then work on a task can be started.
- When the task is completed, then it is assigned to customer representative for checking. (status User acceptance - USER ACCEPTANCE)
- Accepted and automatically accepted tasks, kurus nepieciešams izvietot Sistēmas Darba vidē, Klienta pārstāvis atbilstoši atzīmē (Accept the Solution) un piešķir Izpildītājam (statuss Ready to deploy - READY FOR DEPLOY).
- ...... periodically gives one or more tasks solutions for customer's JIRA at service desk (statuss Deployed - DEPLOYED) and gives it to customer representative.
- If there is no complains or questions, then the task will be automatically accepted and closed (statuss Closed - CLOSED).
- If during the checking process are found some problems, then customer must describe them and reopen the task (statuss Reopened - REOPENED), piešķirot to Izpildītājam.