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Subject

System doesn't send out E-invoices to Omniva. The Queue doesn't move (Sales Ledger >> Settings >> Electronic Invoice Invoices Queue).

Description of solution / instructions

There could be two reasons why this is happening:

1. There have has been a server restart;
2. System Internet enabler is expired.

1. After each server restart need to activate eE-invoice service has to be activated again.

• Go to System >> Settings >> Cloud Services Setting Settings >> Operations >> Register for E-Invoicing and Select service

• Choose Sending Invoices (Omniva) >> Activate Service

2. Each month the system requires a new enabler to provide full system functionality but sometime sometimes (different for various reasons) it doesn't happen automatically. Need to ask enabler manually.In such case, you have to request new enabler

• Go to System >> Settings >> Internet Enabler >> push on button click "Get Enabler Key"

References

Additional information

To check if E-invoicing service is up and running again go to:

• Go to System >> Settings >> Cloud Services Setting Settings >> E-payments >> check if Date and Time field values have changed.

Additional keywords

e-rēķini, e-rēķinus, Igaunija, Igaunijas, Tīmekļa pakalpojumu iestatījumi, Elektronisko rēķinu rinda

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