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Subject

To remove a Mailbox in Standard Books/Standard ERP when it is no longer needed and the E-mail and Conferences module is active, follow these steps.

Description of solution / instructions

  1. In order to delete a mailbox in the system, it is essential to first empty it.

Module Email and Conferences -> Routines -> Maintenance -> Empty Mailbox ->

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Find and select the person whose mailbox needs to be emptied ->

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Run:

Screenshot 2024-03-19 at 14.27.23.png

  1. Once the mailbox has been emptied, it can be deleted.

Module Email and Conferences -> Settings -> Mailbox Browse ->

Screenshot 2024-03-19 at 14.27.38.png

Find and open the record that must be deleted →

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Record Menu -> Record -> Delete

Screenshot 2024-03-19 at 14.29.46.png

References

DESK-16886 - Getting issue details... STATUS

Additional keywords

E-mail and Conferences

Mailbox

Mailboxes

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